State Licenses

Colorado Money Transmitters Act

Customer Notice

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT

You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY

ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking

1560 Broadway, Suite 975

Denver, CO 80202

email: DORA_BankingWebsite@state.co.us

website: banking.colorado.gov/industry/money-transmitters

Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.

Aug 2017

For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:

Florida Office of Financial Regulation

200 E. Gaines Street

Tallahassee, FL 32399-0376

Toll-Free Number: 1-800-848-3792

For complaints directly to the Illinois Division of Banking, please send correspondence to:

Illinois Division of Banking

320 West Washington Street

Springfield, IL 62786

Toll-Free Number: 800-532-8785

For Kansas Residents Only:​

If you have questions or complaints about PayPal’s money transmission services, you can contact the Kansas Office of the State Bank Commissioner.​

Online: https://www.osbckansas.org​

Telephone number:​

877-387-8523​

785-380-3939​

Bureau Telephone Number: (207) 624-8527

Customers may contact the Bureau with any questions or complaints about PayPal’s money transmission services

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding PayPal, Inc., License No.: 9058, and NMLS No.: 910457 at 1100 North Eutaw Street, Suite 611, Baltimore, MD 21201 or at 1-888-784-0136.

For Minnesota Residents Only:​

If you have questions or complaints about PayPal’s money transmission services, you can contact the Minnesota Department of Commerce.​

Minnesota Department of Commerce​

Online: https://mn.gov/commerce​

Telephone number:​

1-651-539-1600​

1-651-539-1500​

For complaints directly to the New Mexico Financial Institutions Division, please send correspondence to:

Regulator’s Name: State of New Mexico Financial Institutions Division

Division’s Phone Number: (505) 476-4885

Division’s Website: https://www.rld.nm.gov/financial-institutions/file-a-complaint/

New York customers can direct unresolved complaints to:

Consumer Assistance Unit

NYS Department of Financial Services

One Commerce Plaza

Albany, NY 12257

Tel: 1-877-BANK-NYS (1-877-226-5697)

Website: http://www.dfs.ny.gov/consumer/fileacomplaint.htm

PayPal is licensed as a Money Transmitter and a BitLicense by the New York State Department of Financial Services.

For complaints directly to the Pennsylvania Department of Banking and Securities, please send correspondence to:

Regulator’s Name: State of Pennsylvania Department of Banking and Securities

Department’s Phone Number: (800) 722-2657

Department’s Website: https://www.pa.gov/services/dobs/file-a-complaint-about-a-financial-entity-or-professional.html

Consumer Financial Protection Bureau Website: https://www.consumerfinance.gov/complaint/

Consumer Financial Protection Bureau Phone Number: (855) 411-2372

To contact PayPal, you may call customer service at 1-888-221-1161. PayPal's business address is: 2211 North First Street, San Jose, CA 95131

If you have questions or complaints about PayPal's money transmission services, you can contact the South Dakota Division of Banking.

South Dakota Division of Banking Online:

https://dlr.sd.gov/banking/default.aspx

Telephone number:

605-773-3421

For questions or complaints directly to the Tennessee Department of Financial Institutions, please send correspondence to:

Tennessee Department of Financial Institutions

Tennessee Tower

312 Rosa L. Parks Avenue

Nashville, TN 37243

Toll-Free Number: 800-778-4215